Terms of Service

These Terms of Service (“Terms”) govern your access to and use of insightcrafter.com(the “Website”) and of any software application published by InsightCrafter (“InsightCrafter”, “we”, “us”, “our”), including applications that you authorise to access third-party accounts (each, an “App”).

By using the Website or an App you agree to these Terms. If you do not agree, do not use them.

1. About InsightCrafter

InsightCrafter provides business-intelligence consulting: data strategy, data architecture, dashboard development, systems integration, and managed analytics for small and medium-sized enterprises. You can reach us at hello@insightcrafter.com.

2. Use of the Website

The Website is provided for information about our services. You agree not to:

• use the Website in any way that breaches applicable law or regulation;
• attempt to gain unauthorised access to the Website, our systems, or any data not intended for you;
• scrape, harvest, or systematically extract content or contact details, or place automated load on the Website;
• copy, reproduce, or republish our content, brand, or case-study material without our written permission;
• submit false, misleading, or unlawful information through our forms.

3. Information on the Website is not advice

Content on the Website, including service descriptions, articles, and case studies, is general information. It is not professional, legal, financial, or technical advice for your specific situation. Benchmarks, averages, and illustrative figures shown on the Website describe past engagements and are not a promise of results in yours.

4. Consultancy engagements

Consulting services are provided under a separate written proposal, statement of work, or contract that sets out scope, deliverables, timelines, fees, and payment terms. Where those documents conflict with these Terms, the engagement documents prevail for that engagement. Nothing on the Website creates a binding offer to provide services.

5. Apps and connected accounts

Some Apps require you to authorise access to a third-party account, such as your Google Account. When you do:

• you confirm you are entitled to grant access to the account and to the data the App will process;
• you remain responsible for complying with the terms of that third-party provider, including Google’s terms of service;
• we use the data only for the purpose the App describes. See our Privacy Policy for the full detail;
• you can revoke access at any time at myaccount.google.com/permissions, and doing so ends any further processing.

Apps are provided as-is. You are responsible for maintaining your own backups of any data you connect, and for reviewing the results of any transfer or synchronisation before relying on it.

6. Intellectual property

All content on the Website, including text, design, graphics, code, and the InsightCrafter name and marks, is owned by InsightCrafter or its licensors and protected by intellectual-property law. You may view and print pages for your own internal, non-commercial reference. Any other use requires our prior written consent. Deliverables produced during a consultancy engagement are governed by the relevant engagement contract.

7. Third-party services and links

The Website and Apps may reference or link to third-party websites, platforms, and APIs. We do not control them and are not responsible for their content, availability, or data practices. Your use of a third-party service is governed by that provider’s own terms.

8. Availability

We aim to keep the Website available but do not guarantee uninterrupted access. We may change, suspend, or withdraw any part of it, including an App, at any time, for maintenance, security, or product reasons.

9. Disclaimer of warranties

To the maximum extent permitted by law, the Website and Apps are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website or an App will be error-free, that data transfers will be uninterrupted, or that any result will meet your expectations.

10. Limitation of liability

To the maximum extent permitted by law, InsightCrafter is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, data, or goodwill, arising out of or relating to your use of the Website or an App. Our total aggregate liability for any claim relating to the Website or an App is limited to EUR 100. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

11. Termination

We may suspend or end your access to the Website or an App if you breach these Terms or use the service in a way that risks harm to us, to other users, or to a third-party provider. You may stop using the Website and revoke App access at any time.

12. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the current version, and continued use after a change means you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the laws of Bangladesh, without regard to conflict-of-law rules. The courts of Dhaka, Bangladesh have exclusive jurisdiction over any dispute arising from or relating to these Terms, the Website, or an App, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

14. Contact

Questions about these Terms: hello@insightcrafter.com.